Privacy Policy

PRIVACY POLICY & COOKIE NOTICE

Last Updated: August 2026

Welcome to Mufasa Country (“we,” “our,” or “us”). We operate the e-commerce website located at Lynnwood, Pretoria, South Africa.

Mufasa Country is the “Responsible Party” in terms of the Protection of Personal Information Act, 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website and purchase our leather goods.

By using our website, you agree to the processing of your personal information as described in this policy.

1. CONTACT DETAILS

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your legal rights, please contact us:

  • Full Legal Name: Mufasa Country
  • Email Address: admin@Mufasacountry.co.za

2. THE PERSONAL INFORMATION WE COLLECT

We collect personal information directly from you when you interact with our website, create an account, place an order, or contact us. This includes:

  • Identity Data: First name, surname, and login credentials.
  • Contact Data: Email address, delivery address, billing address, and contact telephone numbers.
  • Transaction Data: Details about products you purchased, order histories, total order values, and payment status tracking identifiers.
  • Technical and Usage Data: IP addresses, browser types, time zone settings, operating systems, and information about how you navigate and interact with our WooCommerce platform.

3. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and tracking technologies to ensure optimal performance, improve user experience, and analyze site metrics.

A. Essential WooCommerce Cookies

These cookies are critical for standard store operations. They allow our website to:

  • Remember items you add to your shopping cart.
  • Recognize you when you log into your customer profile.
  • Track basic checkout progress.
  • Note: These cookies do not store identifiable personal data and cannot be disabled without breaking website functionality.

B. Functional & Preference Cookies

These cookies remember custom configurations you choose, such as your preferred currency, language options, or display styles, ensuring you do not have to reset them on every visit.

C. Analytical & Performance Cookies

We use these cookies to monitor site performance, count page views, identify traffic sources, and see which leather goods are most popular. This helps us optimize our catalog layout and fix website bugs.

D. Managing Cookies

You can manage or block cookies through your individual browser settings (e.g., Google Chrome, Safari, Microsoft Edge). If you reject all cookies, some interactive parts of our e-commerce store may stop working correctly.

4. PURPOSE OF PROCESSING YOUR DATA

We will only process your personal information for lawful purposes in accordance with POPIA. These purposes include:

  • Processing and fulfilling your orders for leather goods.
  • Generating automated invoices, tax receipts, and order updates.
  • Coordinating secure deliveries through our logistics networks.
  • Managing customer accounts, registration profiles, and support inquiries.
  • Detecting, preventing, and mitigating fraudulent transactions or cyberattacks.
  • Complying with local South African financial, tax, and consumer protection laws.

5. THIRD-PARTY OPERATORS & INTEGRATIONS

We do not sell, rent, or trade your personal information. To run our e-commerce operations, we securely share minimal, necessary subsets of your data with trusted local operators within South Africa:

  • Payment Processing (PayFast): All financial checkouts redirect securely to PayFast by Network International. We do not capture or store raw credit card numbers on our servers. PayFast processes your banking details within a secure PCI-DSS Level 1 environment.
  • Logistics & Distribution: We share your name, delivery address, and phone number with The Courier Guy, Bob Box, Aramex South Africa and other strictly to facilitate parcel deliveries and SMS tracking alerts.
  • Web Hosting & Platform Support: Our WooCommerce data environment is hosted on secure servers. Data storage and technical maintenance remain entirely restricted to South African jurisdiction.

6. DATA TRANSMISSIONS (DOMESTIC SCOPE)

All web hosting, financial transactions, database processing, and logistics management are executed strictly within the borders of South Africa. We do not transmit or store customer data internationally, ensuring full coverage under local regulatory compliance frameworks.

7. DATA SECURITY

We take the security of your data seriously. We have implemented technical and organizational security measures to protect your personal information from accidental loss, unauthorized access, destruction, or disclosure. This includes:

  • Mandatory SSL/TLS encryption across our entire website.
  • Regular security updates for our WooCommerce plugins, themes, and platform software.
  • Restricted internal access to user databases, granted only to personnel who require it for operational duties.

8. YOUR LEGAL RIGHTS UNDER POPIA

As a South African data subject, you hold clear rights under POPIA. You can contact us at any time to:

  • Access Your Data: Request a copy of the personal details we store about you.
  • Correct Your Data: Ask us to update or fix inaccurate or outdated personal files.
  • Delete Your Data: Request that we permanently delete your personal information from our databases (subject to legal retention periods, such as records we must hold for South African Revenue Service audits).
  • Object to Processing: Object to your data being used for direct marketing or profiling activities.

9. INFORMATION REGULATOR

If you feel your privacy rights have been infringed or that we have processed your information unlawfully, you have the right to lodge a formal complaint with the South African Information Regulator:

General Enquiries: enquiries@inforegulator.org.za

Website: https://inforegulator.org.za

Email Complaints: complaints.IR@inforegulator.org.za

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